Service · Advisory
CX Clarity Retainer
A senior set of eyes on your customer experience, monthly.
You do not need a project right now. You need someone watching the customer experience between projects, so the small cracks get caught and named before they quietly cost you customers.
What you get
- A monthly customer-experience audit across the surfaces that matter
- Decision memos you can act on, not slide decks you file away
- Lightweight implementation on the small fixes worth doing now
- On-call advisory for the calls you want a senior read on
How it works
Monthly
I audit, I write up what I found, and we decide together what gets fixed this month.
Between
You have a senior practitioner on call for the decisions that come up off-cycle.
A fit if
Founders who have a working business and want a steady hand on the experience, not a one-time engagement.
Not a fit if
Anyone looking to fully outsource the thinking. This is a partnership, not a handoff.
You stop running blind between projects.